Terms and Policies

Bulk Toy Store Ground Shipping Map

Safety: The merchandise on this website is not intended for children under 5 years of age.

Claims and Returns:

Our products are returnable, but do not refuse shipment or return items without first contacting us by email (support@bulktoystore.com) for authorization. We will need to provide you with a Return Authorization number and the correct return shipping address.

Any authorized return for reasons other than product defect or our error will be credited less transportation charges and a 15% restocking fee. No returns/exchanges can be made after 30 Days from the order date.

Any unauthorized returns that are received will be credited less transportation charges and a 50% restocking fee.

All claims of damage, defect or item shortage or missing packages must be reported within 10 days of the stated delivery date of the shipment as denoted by the assigned carrier (i.e. FedEx, UPS, etc). Goods damaged during transit are the responsibility of the carrier, but we'll be happy to assist you in filing a claim. Please retain the original packing materials as these may be required for inspection by the carrier's claims agent. Refunds for returns can take 5-10 business days to process.

Out of Stock Items:

Stock is usually on hand of all products shown in our online catalog for immediate shipment. If stock is not available when the order is processed, we usually cancel that item and ask the customer to reorder. 

Terms of Sale: All orders are subject to approval by our main office, and processed orders are not cancel-able by the buyer. We will, however, do our best to accommodate additions if they are received before the order is packed for shipment. Delivery (shipping) arrangements are contingent upon Acts of God, accidents, delays of transportation facilities, and other delays which are unavoidable or beyond our control.

Payment Terms: All orders must be prepaid with cashier's check, money order, or credit card. We accept Visa, MC, Discover and AMEX. Our products become your property upon delivery to the transporting carrier.

Pricing Terms: The prices shown on this website supersede those published in any previous pricelist. We attempt to maintain published prices, however, due to market conditions, our prices may change without notice. Strike-through or reduced prices and associated savings, if provided or shown on this website, are equivalent to the Manufacturer's Suggested Retail Price (MSRP) for the product shown. The MSRP values are set by the product manufacturer and updated throughout the year, as applicable, when the manufacturer provides us with updates to their pricing data information.

Shipping: Orders are normally shipped within 1 business day. 

Phone Orders/Hours of Operation: Our home office is open for business and new phone/fax orders Monday - Friday, 8:00am to 4:00pm PST. If our office is closed, you can leave a recorded message for immediate handling on the next working day. Please leave your company name, your name, phone number and reason for call on all messages. Fax orders/inquiries can be sent to 951-445-4363 at any time.

We cannot be responsible for typographical errors.